Accessibility statement

Accessibility statement and compliance status

This accessibility statement applies to the web service Satamaparkki (https://satamaparkki.fi). The service is operated by Helsingin Satama Oy (business ID 2630555-8).

This statement is issued under the Finnish Act on the Provision of Digital Services (306/2019), which requires public digital services to be accessible. The web service must meet Level A and AA criteria of the WCAG 2.1 guidelines in accordance with Directive (EU) 2016/2102 of the European Parliament and of the Council.

This digital service meets the Level A and AA accessibility criteria required by law in accordance with WCAG 2.1. If you notice a shortcoming, please contact us using the channels listed below.

Non-accessible content

Content that is not yet accessible

At present, no accessibility shortcomings have been identified that would prevent use of the service.

Alternative way to access the service

If any part of the service is not accessible to you, you can request the information or the service through an alternative channel by emailing customer support at asiakaspalvelu@satamaparkki.fi or, in English, parking@portofhelsinki.fi. Customer support can, for example, edit the licence plate on your booking for you if the self-service UI does not work with your assistive technology.

Content outside the scope of the applicable legislation

No content has been identified in the service that falls outside the scope of the Finnish Act on the Provision of Digital Services (306/2019).

Content covered by the disproportionate-burden exception

This service does not invoke the disproportionate-burden exception.

Third-party content

The service embeds content provided by third parties. Helsingin Satama Oy cannot modify the content of these external services; their accessibility is the responsibility of the supplier.

Payment. During the payment step of a booking, an Adyen-operated payment service is used (card, mobile, and strong authentication). The accessibility of the payment service content is Adyen's responsibility.

Maps. Location detail pages use the Leaflet map component with map tiles from OpenStreetMap and Esri. The accessibility of the map's internal controls (such as zoom buttons) is the responsibility of those services. As an accessible alternative, we provide the location's address and name in text, and Google Maps and Apple Maps driving-direction links that work with screen readers.

Preparation of this accessibility statement

This accessibility statement was prepared on 22 May 2026.

The statement is based on a self-assessment by the service provider. No external accessibility audit has been carried out.

Feedback and contact information

If, while using the service, you notice a shortcoming not mentioned on this page, you can report it by email to parking@portofhelsinki.fi. We will respond within two weeks.

If you do not receive a response or are not satisfied with the response, you can submit feedback to the Finnish Transport and Communications Agency (Traficom) using the contact information below.

Supervisory authority

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@traficom.fi
Phone (switchboard) +358 29 534 5000